Refund policy

Returns & Refunds Policy | auroragloss

30-Day Satisfaction Guarantee

Not completely satisfied with your purchase? Return any eligible item within 30 days of delivery for a full product refund. Original shipping fees are non-refundable.

Promotional items may be subject to different return terms—please review specific campaign conditions before purchase.

Third-Party Purchases

For auroragloss products purchased through authorized resellers, please contact the original retailer directly for returns or exchanges.

How to Initiate a Return

(Standard orders; Black Friday and limited-time promotions excluded)

Step	Action
1	Email official@auroragloss.com with subject "Return Request"
2	Include your order number and item(s) to be returned
3	Receive prepaid return label within 24 hours
4	Ship via nearest carrier access point
5	Refund processed within 5 business days of warehouse receipt